What's your return policy?
**SPECIAL FOR THE HOLIDAYS** Buying a holiday gift? Tell us in your notes when you place your order and we'll extend the free return/exchange period to 1/5/17. We also have gift cards!**
We want you to purchase with confidence, so returns and your first exchange ship free!* Here's the really important part: Due to limited inventory you have 16 days from date of purchase to initiate a return or to make an exchange. Returns initiated after the 16 day window are eligible for store credit only. Free return and exchange shipping is not available for returns or exchanges made after the 16 day window.
We allow ONE (1) free exchange shipment per order. If you would like to make additional exchanges you are responsible for shipping costs.
Please understand we will not accept returns of worn, laundered, unclean, altered or otherwise damaged goods. Your refund will be credited to your credit card or original method of payment once we receive your return. Original shipping costs are non-refundable.
*Sample Sale orders are not eligible for refund. If inventory allows, you may exchange Sample Sale items but must pay for exchange shipping.
How do I make a return or exchange?
Fill out this form to get started. Exchanges are subject to inventory availability.* If we do not have the item you'd like in stock and the exchange was initiated within 16 days of purchase we will refund your purchase.
*Sample Sale orders are not eligible for refund or free exchange shipping. Customer must pay exchange shipping for Sample Sale exchanges.
How long does it take to process my order?
Unless stated otherwise on our website, all orders are processed within 72 hours of receipt. Weekend orders or orders placed on Fridays will be processed on Monday.
Do you ship internationally?
Not just yet. If you're an international customer you can give a service like HopShopGo a try, though we are not affiliated with them in any way.
We do not offer free return or exchange shipping on international orders.
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